Challenge Chasers Privacy Policy

1. Introduction

Challenge Chasers Limited ("Challenge Chasers", "we", "us", or "our") is committed to protecting your privacy and handling your personal data responsibly and transparently.

This Privacy Policy explains how we collect, use, store, and share personal data when you use our website, mobile applications, and related platforms (together, the "Site").

We operate in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).

Please read this policy carefully so you understand how your information is treated.

2. Who We Are

Challenge Chasers Limited is a company registered in England and Wales.

Registered address:

Contact email:

support@challengechasers.com

For the purposes of data protection law, Challenge Chasers Limited is the data controller of your personal data unless stated otherwise.

3. What This Policy Applies To

This Privacy Policy applies to personal data collected through:

• our website and applications;
• communications with us by email or other electronic means;
• your use of our features, accounts, and services.

This policy does not apply to third-party websites or services that we link to. Those sites operate independently and have their own privacy policies. We recommend reviewing them before providing personal data.

4. Why We Collect and Use Personal Data

We only collect and process personal data where we have a lawful basis to do so. These include:

• Consent – where you have given clear permission;
• Contractual necessity – to provide services you request;
• Legal obligation – where we must comply with the law;
• Legitimate interests – where processing is necessary for our business operations and does not override your rights;
• Vital interests – in rare cases involving health or safety.

5. The Types of Data We Collect

Depending on how you use the Site, we may collect the following categories of personal data:

a. Information you provide directly

• Name, email address, phone number, postal address
• Emergency contact details
• Date of birth and gender
• Account login credentials
• Preferences and interests
• Messages or enquiries sent to us
• Feedback, reviews, or survey responses

b. Event-related information

• Information required to participate in events
• Optional health or medical details you choose to provide
• Profile photos or other images you upload

c. Photographs and media

We may receive photographs or videos from event photographers showing you participating in events.

Where available, we may use image-matching technology to help you locate images of yourself. In some jurisdictions this may be considered biometric data. This data is used solely for this purpose and retained only for as long as necessary.

d. Technical and usage data

• IP address
• Device type, operating system, browser
• Usage patterns and interaction data
• Approximate location (city or region level)

This data is collected automatically through cookies and similar technologies.

6. How We Use Your Data

We use personal data to:

• create and manage user accounts;
• provide access to our services;
• personalise your experience;
• respond to enquiries and support requests;
• send service-related communications;
• send marketing communications where permitted (you can opt out at any time);
• analyse how our Site is used;
• improve performance, security, and functionality;
• meet legal and regulatory obligations.

Where we work with event organisers, we may process certain data on their behalf. In those cases, we act as a data processor and only process data in line with their instructions and applicable data protection agreements.

7. Marketing and Advertising

We may send you marketing communications where you have consented or where permitted under PECR. You can unsubscribe at any time using the link in our emails or by contacting us.

We may also display targeted advertising using cookies and similar technologies. This helps ensure adverts are relevant and effective.

We use advertising and analytics partners, including audience insight platforms such as Lotame, which operate using pseudonymised identifiers rather than directly identifiable information. Data is retained for limited periods in line with industry standards.

8. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to:

• enable core functionality;
• analyse traffic and usage;
• support advertising and marketing.

You can control or disable cookies through your browser or device settings. Please note that some Site features may not function correctly without cookies.

Further information is provided through our cookie banner and preferences tools.

9. How We Store and Protect Data

We only retain personal data for as long as necessary for the purposes set out in this policy or to meet legal requirements.

Some data may be stored or processed outside the UK or EEA. Where this occurs, we ensure appropriate safeguards are in place, such as standard contractual clauses.

We use appropriate technical and organisational measures to protect personal data. However, no system is completely secure, and you should take care when sharing information online.

10. Sharing Your Data

We may share personal data with:

• Event organisers and partners – where required to facilitate participation;
• Service providers – such as hosting, analytics, email delivery, and customer support;
• Professional advisers – including legal, accounting, and insurance providers;
• Authorities or regulators – where required by law;
• Third parties involved in a business transfer – as described below.

We do not sell personal data.

11. Business Transfers

If Challenge Chasers is involved in a merger, acquisition, reorganisation, or sale of assets, personal data may be transferred as part of that transaction. Where required by law, we will notify you of any such change.

12. Your Rights Under UK GDPR

If you are in the UK or EU, you have the right to:

• access your personal data;
• correct inaccurate data;
• request deletion of data;
• restrict or object to processing;
• request data portability;
• withdraw consent at any time.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO): https://ico.org.uk

13. How to Exercise Your Rights

To exercise your rights or ask questions about this policy, please contact us at:

support@challengechasers.com

We may need to verify your identity before responding.

14. Children

Our Site is not intended for children under 18. Where events permit under-18 participation, registration must be completed by a parent or legal guardian.

15. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology, or our services.

The latest version will always be available on our Site. Where changes are significant, we may notify you by email or through the Site.